Contacts

General Help

• Global HR Service Support

  Administration and general information

  855.IM.ASK.HR

  irm.service-now.com/mymap

  irmHR.NAM@ironmountain.com

  Hours of operation: Monday - Friday, 9am - 6pm ET.

• Aetna One Advisor (A1A)

  Benefits concierge

  888.216.8573

  aetna.com

  Hours of Operation: Monday - Friday, 8 am - 8 pm ET

• Iron Mountain Benefits Center (US/PR)

  Call 877-907-4828 for assistance.

  Hours of operation: Monday – Friday from 8 am – 9 pm ET.

Health

• Aetna

  Medical

  888.216.8573

  aetna.com

  Text "AetnaHealthApp" to 90156 for a download link.

  App Store: Download here

  Google Play: Download here

• Kaiser Permanente

  Medical and prescription drugs (California residents only)

  800.464.4000

  healthy.kaiserpermanente.org

• Triple-S

  Medical

  Service Call Center: 787.774.6060 / 1.800.981.3241

  ssspr.com

  Mi Triple-S (iOS)

  Mi Triple-S (Google Play)

• Delta Dental

  Dental

  800.872.0500

  deltadentalma.com

• Vision Service Plan (VSP)

  Vision

  800.877.7195

  vsp.com

• Inspira Financial

  Flexible Spending Accounts (FSAs) COBRA

  844.729.3539

  inspirafinancial.com

• Fidelity

  Health Savings Account (HSA)

  800.544.3716

  netbenefits.com

  Hours of operation: Monday - Friday, 8:30 am - 8:00 pm ET

• Teladoc

  Telemedicine

  855.Teladoc

  teladoc.com/aetna

• 24/7 Informed Nurse Line

  Registered nurses available by telephone

  800.556.1555

• CVS MinuteClinics

  Care for minor illnesses or vaccinations

  cvs.com/minuteclinic/clinic-locator

Wellbeing

• Aetna

  LiveWell

  aetna.com

  888.216.8573

• Resources for Living

  Employee Assistance Program (EAP)

  1-833-657-2101, TTY: 711

  ResourcesForLiving.com

  Username: IRM

  Password: Mountaineer

  go.rfl.com/IRM

• Livongo Health

  Diabetes management

  800.945.4355

  member.livongo.com

  (Use promo code: IRONMOUNTAIN)

• PsychHub

  Emotional Wellbeing

  app.psychhub.com/signup/ironmountain

  Enter your email and first and last name.

  Check the box to agree to the terms and conditions.

  Click the “Sign up” button.

Money

• Fidelity Investments

  401(k)

  800.835.5095 (English)

  800.587.5282 (Spanish)

  netbenefits.com

  Hours of operation: Monday - Friday, 8:30 am - 8:00 pm ET

• Fidelity

  Employee Stock Purchase Plan

  800.544.9354

  netbenefits.fidelity.com

• Lincoln Financial Group

  Life Insurance / Evidence of Insurability (EOI) and Portability

  Accidental Death & Dismemberment (AD&D)

  800.423.2765

  Life Insurance Claims

  888.787.2129

  MyLincolnPortal.com

  Company code: IronMountain (claims)

• Aetna Voluntary

  Critical Illness, Accident and Hospital Indemnity

  800.607.3366

  myaetnasupplemental.com

• Choice Platform

  Auto and Home Insurance

  855.277.7592

  ironmountainvoluntarybenefits.com

  Hours of Operation: Monday - Friday, 7 am - 8 pm CT, and Saturday, 7 am - 1 pm CT

• MetLife Legal Plans

  Legal assistance

  800.821.6400

  legalplans.com

  (Password: 101120)

• Inspira Financial

  Flexible Spending Accounts (FSAs) Commuter Benefits

  844.729.3539 (FSAs)

  888.678.8242 (Commuter Benefits)

  inspirafinancial.com

• PetsBest

  Pet insurance

  888.984.8700

  petsbest.com/ironpet

  (Use promo code: IronPet)

• Norton LifeLock Benefit Solutions

  Identity protection

  800.607.9174

  ironmountainvoluntarybenefits.com

Leave of Absence and Disability

• Lincoln Financial Group

  Leaves of absence and Short-Term and Long-Term Disability

  800.213.1532

  MyLincolnPortal.com

  Company code: IronMountain (claims)

Work Perks

• Working Advantage

  Discounts

  800.565.3712

  im.savings.workingadvantage.com

• International Scholarship and Tuition Services

  Tuition reimbursement

  855.670.4787

  aim.applyists.net/Iron

• Care@Work

  Caregiving Assistance

  855.781.1303

  im.care.com

  careteam@care.com