How to enroll
Choosing your benefits is easy, whether you’re a newly eligible Mountaineer, you’ve experienced a qualifying life event, or it’s the annual Open Enrollment. Read on to know when to make your choices and why it’s important to review your benefits each year.
There are three opportunities to choose your benefits as a Mountaineer:
1. Open Enrollment
All Mountaineers can review/change current elections during Open Enrollment.
Open Enrollment takes place each fall.
Elections take effect January 1 of the following year.
2. Qualifying life event
You can only make changes to your benefits outside of Open Enrollment if you have a qualifying life event.
Qualifying life events include marriage, birth, divorce, or loss/gain of coverage outside of Iron Mountain.
You must make changes within 30 days of the event or wait until the next Open Enrollment or qualifying life event.
Changes take effect on the date of the qualifying life event.
3. Newly benefits eligible
New Mountaineers or Mountaineers whose change of employment status qualifies them for benefits eligibility can enroll throughout the year.
You must enroll within 30 days of your hire or benefits eligibility date.
Elections take effect on your hire date or benefits eligibility date.
4. When to choose your supplemental benefits
You can also choose supplemental benefits for your health, financial wellbeing, and security.
Enrollment periods for these supplemental benefits are shown below.
Learn more about our supplemental benefits here.
| Benefit | When you can choose this benefit |
|---|---|
| Accident insurance | During new hire enrollment, during Open Enrollment, or if you experience a qualifying life event |
| Critical illness insurance | |
| Hospital indemnity plan | |
| Legal assistance | |
| Identity protection | Anytime |
| Pet insurance | |
| Auto & home insurance |
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Do I need to take action?
Many things can change during a year. It’s important to review your benefit options annually to ensure they still meet your needs.
The following actions are required during Open Enrollment, even if you don’t want to make changes. You must:
Actively update your tobacco and spousal attestations each year during Open Enrollment. If you are a tobacco user, participate in tobacco cessation or any applicable lifestyle coaching sessions before March 31 of the following year and you will have your surcharge removed going forward. Contact A1A at 888-216-8573 to learn more or contact Aetna Lifestyle Coaching directly at 866-533-1410 to get started.
Consider your one-time opportunity during Open Enrollment to increase your life insurance up to 1x your annual base salary, up to the guaranteed issue amount of $300,000.
Don’t miss out! If you enroll in the Enhanced HDHP or Basic HDHP medical plan you can also open a Health Savings Account (HSA). If you enroll in the Enhanced HDHP, you are eligible to receive Iron Mountain’s contribution to your HSA however you must make an active election to receive the contribution and to contribute yourself. HSA contribution elections do not roll over year to year.
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Enrollment is easier with our new benefits platform
Iron Mountain has partnered with bswift to make it easier than ever to understand your options, choose the best plan, and sign up. Visit the Iron Mountain Benefits Center (U.S. and PR) to get started.
Features include:
Access your benefits information anywhere, anytime, on your laptop or mobile device.
Share site access with your spouse or domestic partner.
Quickly compare plan options so you can get the best coverage for your money.
Easily search providers to find the coverage you need.
Use helpful decision tools to make smart choices.
Translate your benefits information into your native language with the click of a button.
Need more help? Don’t worry! Call 877-907-4828 for support. The Iron Mountain Benefits Center is available Monday – Friday from 8 am – 9 pm ET.
New this year – get guidance from EmmaTM!
Your virtual benefits assistant, Emma, is available to assist you through the enrollment process. Emma can help you understand your options and make your choices. Emma is more than just a guide—she is a comprehensive tool designed to ensure you have a great enrollment experience!
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Where do I learn more?
1. Visit the Virtual Benefits Fair
Visit virtualfairhub.com/ironmountain to find benefits materials and watch a recorded webinar about your benefits.
2. Explore this site
Review IRMbenefits.com to learn about all the benefits we offer to support your wellbeing. Share this site with your family members, too (no password is needed).
3. Call Aetna One Advisor (A1A)
If you are eligible for an Iron Mountain medical plan through Aetna, this specially trained team can help you learn more about your Iron Mountain benefits and make choices best suited to your needs. Reach them at 888-216-8573.
You will receive a new ID card for 2025
While you are waiting for your ID cards to arrive in the mail, you can download a digital ID card.Your health care ID card information
Member Site Electronic Card Physical Card Aetna Visit MyAetnaWebsite.com to register Available within 3 business days of enrollment, 7-10 business days mail time Kaiser Visit healthy.kaiserpermanente.org, Available within 6 business days 7-10 business days mail time Delta Visit deltadentalma.com, Available within 1 business day by calling customer service 10 business days Note: You won’t receive a physical or digital ID card from VSP.