New Mountaineers

New Mountaineers

Welcome to your Iron Mountain benefits! Learn about your options and what you need to do to get your benefits off to a great start.

What you need to know for 2025 benefits enrollment

As a new hire or newly benefits-eligible Mountaineer, you must choose your benefits within 30 days of your date of hire or benefits-eligible date. After you enroll, your benefits start retroactively on your date of hire or benefits-eligible date, and your benefit payments are deducted from your paycheck retroactively starting on the same date.

What you need to do

Before your date of hire or benefits-eligible date, if possible, get ready to choose your benefits by taking the following steps:

  • Schedule medical appointments and fill any routine prescriptions

    To avoid any gaps in care before joining Iron Mountain, be sure to:

    • Complete any standard preventive medical or dental examinations.

    • Fill any current maintenance medications or prescriptions.

    • Make sure you’ve incurred expenses for your current Flexible Spending Accounts, if applicable.

  • Learn before you enroll

    • Carefully review the benefits information on this site. It is publicly accessible and mobile-friendly, so you and your family can view all the information you’ll need, like plan design, costs, etc. You can also review provider networks to confirm if your current providers are in network with our plans.

    • Virtual Benefits Fair: This publicly accessible site provides a virtual benefits fair experience where you can visit vendor booths, watch videos and access documents highlighting our benefits.

    • Pre-member websites also allow you to view provider networks to review if your current providers are in network with our plans. Go here to access the pre-member sites for our health plan providers: Aetna, Kaiser, Triple S.


Important!
Our Global HR Service Support team and vendor service centers (which are mentioned on the pre-member websites) are available to support you and answer your questions after your benefits-eligibility date. For the best experience, wait until your benefits-eligibility effective date before contacting vendors.
After you enroll
Once you’ve chosen your benefits and enrolled in your preferred plans, make sure you’re taking advantage of all the available resources to manage your physical, mental, and financial wellbeing throughout the year.
  • Get your ID card

    Don’t forget! You can download your digital ID card while waiting for your card to arrive in the mail.

    Your health care ID card information

    Member site Electronic card Physical card
    Aetna* Visit MyAetnaWebsite.com to register for your member website Available within 3 business days of enrollment, 7-10 business days mail time
    Kaiser Visit healthy.kaiserpermanente.org, Available within 6 business days 7-10 business days mail time
    Delta Visit deltadentalma.com, Available within 1 business day by calling customer service 10 business days

    *Timing depends on the day you enroll and the frequency of enrollment files to vendors. Typically, Aetna files are sent twice per week to our vendors on Tuesday or Thursday. If you have a time-sensitive need for your ID card, contact our Global HR Service Support team at 1-855-462-7547.

    Note: You won’t receive a physical or digital ID card from VSP.

  • Find in-network providers

    Use your benefits provider’s website or mobile app to search for in-network providers for the best coverage. Need help finding a provider? Contact Aetna One Advisor (A1A) for help at 888-216-8573.

  • Avoiding gaps in care

    To avoid any gaps between your current health insurance/care and your new Iron Mountain coverage/care, review the  “Before your eligibility effective date” section here to prepare, and then contact the Global HR Service Support team on day one of your benefits eligibility. They will support you with elections and connect you with  A1A concierge to support any care navigation.

    Don’t forget! You can download your digital ID card while waiting for your card to arrive in the mail.  Go to the member site to learn more.

  • Helpful tools and recommendations

    • Bookmark this site: IRMbenefits.com.

    • Download the Aetna Health app where you can access your digital ID card:

    • Download the Delta Dental Mobile App.

    • Download the Peak App to get mobile updates for all things Iron Mountain including benefit updates and reminders. On an Iron Mountain or personal mobile device:

      • Download the Firstup app from the Apple App Store or Google Play Store. (“Firstup” is the name of the platform provider for Peak.)

      • Log in using your Iron Mountain email address. You’ll need to authenticate using Okta the first time you use the app.

      • When you’re prompted for an organization code, enter iron.

    • Download the Fidelity NetBenefits app where you can:

      • Review your 401(k) details.

      • Make your contribution and investment elections.

      • Designate your beneficiary.

    • Wellbeing is an important part of Iron Mountain culture. All benefits-eligible Mountaineers and their household members have access to LiveWell and  Resources for  Living, a global program supporting emotional and social wellbeing.

      • Start with a strong foothold — Go to the LiveWell page and take action on your health assessment and biometric screenings to start earning wellbeing incentives.

      • Register for Resources for  Living and explore resources to help you and your family thrive.

      • Access the weekly Wellbeing Skillbuilding videos on Peak and add a recurring wellbeing moment into your calendar.

Please note:

Refer to the Plan Document information found on the IM Benefits enrollment site or Fidelity NetBenefits for exact terms and conditions of coverage.

Any special considerations for benefits as a result of a corporate transaction may be separately communicated. Contact the Global HR Service Support team with any questions.

Contacts

For complete contact information, go to the Contacts page.

Disclaimer

© 2024 Iron Mountain Incorporated. All Rights Reserved. This website is not intended to replace the Summary Plan Documents that provide further details on Iron Mountain medical, dental, vision, Flexible Spending Account (FSA), retirement, disability, Life, Accidental Death & Dismemberment (AD&D), and any additional plans available to you. This site is a brief synopsis of key features of your available benefits plans. It's intended to help you use these plans effectively and alert you to actions or situations that could limit the benefits you and your eligible dependents might receive. Refer to the Summary Plan Documents for exact terms and conditions of coverage. If any conflict arises between this site and the official Plan Documents, the terms of the actual Plan Documents or other applicable documents will govern. Iron Mountain reserves the right to change, modify, or terminate the plans at any time. This website isn't a contract for purposes of employment or payment of benefits.

Certain employees subject to a collective bargaining agreement are only eligible to participate in certain benefits to the extent provided in the applicable collective bargaining agreement.

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