Managing an illness
Managing an illness
If you or a loved one is facing an illness, injury or medical condition, our benefits are designed to help you be as healthy as possible and thrive.
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The basics
We offer benefits and resources you can use to support your health care needs every step of the way when dealing with an illness or injury — short-term or chronic.
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What to do
Use this checklist to help you take care of yourself or a family member with a health condition.
- Choose the type of care that’s best for your situation
If you aren’t feeling well or have an accident, you’ll need to decide whether to seek care. You can use Teladoc or the 24/7 Informed Health Line, visit a CVS MinuteClinic or urgent care clinic, or go to a doctor’s office or the emergency room (ER). Save money on medical bills by going to the ER only for emergencies.
Resources & Contacts
- Use in-network providers
If you have a chronic condition and use health care services on a regular basis, it’s important to learn about your medical plan network and use in-network providers. You’ll receive more consistent care and save money.
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- Choose a primary care physician
Although the Aetna plans don’t require it, choosing a primary care physician (PCP) is crucial for coordinating your care, especially if you have a chronic condition. Your PCP serves as your main point of contact for all your health needs, helping to manage and monitor your condition consistently. Having a dedicated doctor who knows your medical history can lead to better, more personalized care, and can help prevent complications by ensuring that all aspects of your health are considered and addressed.
- Take advantage of prescription drug programs
If you’re enrolled in an Iron Mountain medical plan administered by Aetna and take maintenance or specialty medications, you’ll save money through the Maintenance Medication Program and the Specialty Pharmacy Program, Prudent Rx.
If you’re enrolled in the Kaiser Permanente Plan, check out coverage and prescription drug details at healthy.kaiserpermanente.org/.
Resources & Contacts
Prescription drug coverage [which page?]
- Use Transform Diabetes Care if you have diabetes
Transform Diabetes Care can help you or a family member manage Type 1 or Type 2 diabetes. The program provides free coaching and supplies, along with data that your doctor can use to improve your care.
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- Understand your options for taking time off
Learn about our time-off policies in case you need time to care for yourself or a family member.
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- Contact A1A for extra support
If you’re enrolled in an Iron Mountain medical plan administered by Aetna, A1A can provide personalized support. An A1A Advocate can help coordinate appointments, explain treatment options and more.
Resources & Contacts
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Get support from Resources for Living
Use Resources for Living to get emotional support — for you and all members of your family as you navigate changes in your life. This free and confidential service offers 24/7 online information and counseling sessions.
Connect with a care partner online through the live chat feature on the Resources for Living member website.
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Aetna One Advisor (A1A)
Contact Aetna One Advisor (A1A) for help. Advisors can answer questions and help you resolve issues related to all your Iron Mountain benefits, including medical, disability and the 401(k) plan.
You can contact an advisor by phone or online chat through the Aetna member website. To reach an advisor by phone, call 888-216-8573 Monday through Friday, from 8 am to 8 pm ET.